Class 6

The right e-commerce model - I'm sure this depends on the type of business you're in and your role inside the business. In my previous profession at LexisNexis we used Siebel as our CRM software. This software rental was supposed to be customizable but was mostly used in the "out-of-the-box" settings. I think in a lot of cases that the customization bells and whistles aren't used anyway. For the most part, I just wanted an easy to use system that could track my clients in the way I wanted it to. I'm sure most systems can fulfil this need. Even excel in a lot of ways has the same capabilities of the high-end software. Another disadvantage of Siebel is that it wasn't web-based like a salesforce.com. Sure you could access it while you were on a plane and then sync when you got to a land line, but there's something about accessing all of your information on the web. It's much faster and considerably more convenient. Just an old rant thanks.